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Refund and Return Policy

Thanks for purchasing our products and supporting D20 Grow Co. LLC

Event Tickets and Digital Products

Due to their nature, the sale of all digital products, including event tickets, is final with the exception that event tickets may be refunded within 48 hours of their purchase as long as this timeframe does not overlap with the event’s start time. We are not responsible for the accidental purchase of any digital items or the purchase of tickets for an event you are unable to attend. Event tickets sold to individuals who are dismissed from D20 Grow Co. LLC events for violating our codes and conditions are also ineligible for refunds.

Additionally, all event tickets won through our Instagram raffle or other means are non-exchangeable. 

Physical Products

In order to be eligible for a refund, you must return the product within 30 calendar days of your purchase in the same condition you received it and in its original packaging. 

Products are not eligible for return or exchange if:

  1. The product is damaged.
  2. You have initiated the return request after 30 calendar days have passed since its initial purchase.
  3. The product is a courtesy item provided at a D20 Grow Co. LLC event (if this item was defective or damaged upon receipt, participants are instructed to alert a D20 Grow Co. LLC staff member during event hours for assistance).

After we have received your item and confirmed that its condition meets refund requirements, a D20 Grow Co. LLC team member will approve and process your request. The full cost of the item(s) will be refunded to the original payment method used during the purchase. Please be advised that refunds to credit card accounts may take 5 to 10 business days to appear on your official statement.

If anything is unclear, or you have more questions, feel free to contact us.

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